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Delivery Information

1 Solar delivers products Australia Wide using TNT Express.

There are 2 services as standard available to the reciever "Road Express & Overnight Express" Please note on small items within capital citites you may recieve a lessor charge to utalise the overnight service.

LARGER ITEMS - Note for larger items including palleted orders a buisness address must be provided. TNT May refuse to deliver to residential address and contact you to collect from the nearest facility.

How our Shipping is calculated

Our Website is linked directly to our TNT system, and the pricing rate is variable for each product depending on the size and weight of your total order.

To find the total weight of the order add the items you wish to purchase into the shopping cart and the shipping costs will be automatically calculated and displayed.

Shipping Costs (International)

All of our international orders depending on items will be shipped by the best carrier (TNT, DHL EXPRESS) or can be collected via a carrier of your choice.

We will provide you with customs decleration information if any of the items require verification.  1 Solar LED Energy sytems Pty Ltd will not be liable for refused entries where a product ordered is deemed as illegal in the country of the reciever.  

Delivery Of Your Products

Orders may be dispatched from various 1 Solar LED distribution centres around Australia.
 
1 Solar LED proudly works with a highly streamlined dispatch process, with most items being dispatched as soon as payment is received by the close of business on the 2nd full working day. 95% of all orders placed with WorkSafeGEAR are in stock. Non-stocked items can take between 15 - 30 days for dispatch. All orders are processed in the order of being received with Express Postage orders taking priority.
 
Delivery Times
In most instances estimated delivery times from the time of dispatch will be displayed at checkout, and are based on ALL products being in stock at the time of ordering:
 
Small items average delivery;

1-3 Business Days - Capital Cities, Brisbane, Perth, Melbourne, Sydney, Adelaide, Darwin and Hobart
5-10 Business Days -
Regional Australia

Large / Pallet items average delivery;

3-5 Business Days - Capital Cities, Brisbane, Perth, Melbourne, Sydney, Adelaide, Darwin and Hobart
5-10 Business Days -
Regional Australia

The above estimated delivery times are in business days (Monday through Friday) excluding public holidays. 

Although every effort is made to ship your order according to the estimated delivery times provided, estimated times may change due to changes in supply or circumstances beyond our control. Over 98% of all orders are shipped the same day. If an item is NOT in stock, receipt into warehouse can take between 15 - 30 working days.NON-stocked products are not returnable.

If your product has not arrived after the estimated delivery time, please contact us by email at sales@1solarled.com.au ,  by REPLYING to your order confirmation email with a brief message.

Unless otherwise agreed to by WorkSafeGEAR, we will deliver your products to the address indicated on your order confirmation. If no-one is available to recieve the delivery, our carrier (TNT, DHL or Australia Post) will leave a card requesting you to arrange a suitable time and date for delivery or collect from their distribution centre.

We will use our reasonable efforts to deliver your item/s to you within the estimated delivery time indicated on your order confirmation; however, we are unable to guarantee that the delivery will be made within this time frame.

Upon dispatch of your order you will receive a copy of your invoice by email, along with parcel tracking details.

In the event of express shipping being requested for an item(s) that is not in stock, you will only be charged standard shipping, and the item(s) will be shipped in such a way as to ensure it gets to you as fast as possible.

 For help with postage, please call our Help Centre on 1800 SAFE GEAR (723 343).